Frequently Asked Questions

How long will it take for my order to arrive?

Last Updated: Apr 11, 2017 11:18AM CDT

Ground orders are generally processed Monday–Friday, within 48 hours of the time the order is placed, except during holidays. All orders are subject to product availability.  
 

Any UPS expedited order placed by 11 a.m. Monday–Friday CST will ship same day. Please note any expedited order placed after 11 a.m. CST or on Saturday/Sunday will ship the following business day.
 

  • USPS-BPM is a ground method which usually delivers in 7-10 days (except for: Alaska—in approx. 2 weeks, and Hawaii—in approx. 3 weeks) but is not guaranteed. Orders will not receive tracking information and delivery will be made by US Post Office.
 
  • UPS Mail Innovations is a ground method which usually delivers in 7-10 days (except for: Alaska—in approx. 2 weeks, and Hawaii—in approx. 3 weeks) but is not guaranteed. Orders will not receive tracking information and delivery will be made by US Post Office.

  • UPS Ground delivers within 5 business days to most locations. Orders will receive tracking information.
 
  • UPS Next Day Air Early AM is guaranteed to arrive the next business day by 8:00 a.m. to major cities. Delivery by 9:00 a.m. to most other cities.
 
  • UPS Next Day Air is guaranteed to arrive the next business day between 10:30 a.m. and noon to most locations. Service may be limited in some locations, including Alaska, Hawaii, and US Territories and may be 1–2 day delivery time. Orders will receive tracking information.
 
  • UPS Next Day Air Saver is guaranteed to deliver by the end of the next business day. Delivery to residential locations will be later than to business locations. Orders will receive tracking information.
 
  • UPS Second Day Air is guaranteed to deliver by the end of the second business day following shipping to most locations and residential delivery is by 7 p.m. Service may be limited in some locations. Orders will receive tracking information.
 
  • UPS 3 Day Select is guaranteed to arrive by the end of the 3rd business day following shipping. Residential delivery is by 7 p.m. Method is not available for Alaska, Hawaii or US Territories. Orders will receive tracking information.
 

UPS and Simple Truths do not guarantee delivery when delays are beyond UPS control due to adverse weather conditions, natural disasters, or mechanical failure.


 

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